Shipments and returns

Return Policy

We guarantee your satisfaction! That's why every item we sell is backed with a complete 30 day Satisfaction Guarantee. If for any reason you are not completely satisfied with your purchase, feel free to return it within 30 days. We' will gladly exchange your item or refund your purchase questions asked! Please inform us by email if you plan a return and ask for an RMA number. Shipping charges are not refundable unless the return due to our mistake.


All orders are processed within 1-3 BUSINESS days from the time you place your order. If you need something by a specific date, e-mail us that you need your order for a specific reason or by a specific date and we will get back to you to let you know if it can be done.

Once we are finished processing your order and shipped your item(s), we will send you a final confirmation email. We will contact you within three business days if we have any difficulties processing your order.

International orders ships internationally to the following countries:

AU Australia
BE Belgium
BM Bermuda
BA Bosnia
BG Bulgaria
CA Canada
CY Cyprus
CZ Czech Republic
DK Denmark
FI Finland
FR France
DE Germany
GI Gibraltar
GR Greece
BA Herzegovina
HK Hong Kong
HU Hungary
IS Iceland
IL Israel

IT Italy
JP Japan
KW Kuwait
LI Liechtenstein
LU Luxembourg

MC Monaco
NL Netherlands
NZ New Zealand
NO Norway
PL Poland
RO Romania
SG Singapore
SK Slovakia
SI Slovenia
SE Sweden
CH Switzerland
TR Turkey
GB United Kingdom
YU Yugoslavia

Shipping Options

Standard International Air $15 Estimated delivery time 5-14 business days. Global Priority Mail $39 Estimated delivery time 6-10 business days. Global Express $49 Estimated delivery time 3-5 business days.

Standard Air, Global priority and Global Express ships via The US. Postal Service. You can choose between above shipping methods at the checkout.

Duty/VAT Charges

Klugex, Inc. the operator of will not charge any Duty/VAT taxes on International orders. However, your country's customs may will charge you customs fees and/or taxes on your order according to local import rules and regulations. In such a case, it is solely your responsibility to pay all duty/VATor taxes.

We reserve the right to refuse shipments to any countries or persons if we are unable to verify payment information.